For the fastest service please contact Graphic Authority as listed below.
For technical support please use:
Technical questions including, Photoshop questions, QuickTime questions
opening files etc.
Technical calls: 1-505-856-7840
For information after an order is placed please use:
Billing, tracking and shipping questions
Support & shipping questions: 1-505-856-7840
For general questions please use:
General product and pre-purchase information
Phone:
Sales: 1-888-856-7840.
Hours:
Monday to Friday 10 AM to 5 PM (CST)
Closed Saturday, Sunday and statutory holidays
Mailing Address:
Graphic Authority
5165 Evans Blvd
Pleasant Hill IA 50327
Dealer / Retail information
For resale information please contact Rich Pelzar at: richp@graphicauthority.com or by calling 1-860-733-2370 9-4 EST.
Shipping Details
Shipping Policy:
All orders placed before 4:00 pm (CST) Monday to Friday guaranteed to ship same day, unless otherwise stated, international orders, check orders or holidays in which DHL is closed.
Questions? Please call 1-505-856-7840 9-5PM CST or email orders@graphicauthority.com
Domestic Priority Mail- average 5-7 business days, there is no guarantee on delivery time and no tracking on this service. Priority mail international allow two weeks for delivery.
DHL
Faqs:
1.) When calculating days for delivery, do not count the day shipped. The package moves only from the facility to the DHL terminal. For example a package shipped on Monday 2nd day air would arrive on Wednesday. (Overnight deliveries are the exception)
2.) DHL delivers Monday - Friday only, except when Saturday delivery is requested for an extra fee. Therefore if a package takes 5 business days ground, it would be 7 calendar days for delivery.
3.) DHL will only deliver overnight packages on Saturday. No two day or ground packages are delivered.
4.) Unless Saturday Delivery is requested at an extra fee a package shipped overnight on Friday would arrive on Monday.
Usual service times
Ground- 3-5 business days from Des Moines IA ( for example 3 business days from IA to Boston, 5 Business days to California)
2nd Day Air- 2 business days (Saturday and Sunday are not counted as business days)
Next Day Air- Delivered the next day usually by 10:30 AM or 12:00 PM in rural areas.
